Can a debt collector insist that they be called back that same day? Consumers are frequently confronted with this demand by debt collectors. “I must hear from you by 4:00 pm today?”
The Staff Commentary by the Federal Trade Commission ('FTC'), the agency charged with enforcement of the FDCPA, states that “[it] is a violation [of law to send any communication that conveys to the consumer a false sense of urgency.”
So, not only does that consumer not have to call back, they may have a case for violation of the Fair Debt Collection Practices Act. In such cases, the consumer can easily find an attorney who will represent them at no charge to them.
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